SUPPORT 

Customer Service Email: Ramzan@mycellmart.bh

 

ORDER

 

How secure is my personal information?

 

FABELITOR adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

What forms of payment do you accept?

Currently, we accept cash or benefit Payment (Bahrain) as forms of payment. However, we are actively working on implementing an online payment system to offer more convenience to our customers. Stay tuned for updates on our new payment options! If you have any questions or concerns regarding payment, please feel free to reach out to our customer support team for assistance.

Can I cancel my order?

Yes, you can cancel your order before the delivery. Additionally, if your order doesn't meet your expectations, you can also cancel it. We strive to provide flexibility and ensure your satisfaction with every purchase. If you have any further questions or need assistance with canceling your order, please don't hesitate to contact our customer support team.

 

SHIPPING

 

Do you ship internationally?

 

We ship orders in all over GCC countries

Note : The payment of duties and taxes are typically the responsibility of the receiver. 

What shipping carriers do you use?

 

We choose DHL and other shipping carriers worldwide.

 

 

How long does it take to process my order?

 

We aim for speedy service! Around 90% of our orders ship the same day they're placed. For international orders, advance payment is required. Get in touch with our sales team to confirm if delivery is available in your country.

 

How long does shipping take?

 

In Bahrain and Kuwait, expect delivery on the same day or the next day. For other available delivery countries, shipping typically takes 2 to 3 days.

DELIVERY

 

 How do I track my order?

Once your order is processed, you'll receive a tracking number on your registered WhatsApp number. If you haven't received it, or if you need assistance, contact our sales team with your order number. You can reach our sales team via WhatsApp or call at +973-36662542.

Are all my items shipped together?

It depends on the products you ordered. Since we operate multiple fulfilment centres, sometimes your items may come with different packages.

RETURNS

 

What is your return policy?

You can return the item on the same day or the next day. Additionally, if there is a problem with our product, you have up to 1 month to return it. Please note that physical damage and issues with the display or screen are not covered under warranty. Furthermore, we offer a one-month checking guarantee to ensure your satisfaction with the product.

What do I do if I receive a defective product?

If you encounter any internal hardware or software problems with your product upon receiving it, please notify us on the same day. If your case is legitimate, we'll provide a replacement the same day or the next day. In the event that a replacement item is not available, we will issue a refund. However, please note that physical damage, such as breakage, should not be present for a refund or replacement.

How do I return my order?

You can reach us via WhatsApp on +973 36662542

, Please mention Your name , Order Number , Item would you like to return & Date you placed the order.